Returns & Exchanges
walkcomfort.com / 2015-04-03
Returns & Exchanges
Your 100% satisfaction of purchasing on our website is our commitment, if you are not complete satisfied with you order or the product you ordered is the original you want (Wrong delivery Merchandises), please contact our customer service representative immediately and they will do their best to help you to change your order or a full refund of your purchase price.
If you are not complete satisfied with your order and want to change the other products please follow the requirements: all returned items must be in brand-new condition, unused and with original tags and packaging. We regret that we cannot reimburse you for the cost of shipping.
When contacting Customer Service for return the wrong delivery merchandise include: Wrong size, Wrong items, Wrong Colors (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund), Defective products or a fund refund of purchase price, please include the following information:
①Photos of the front and back of the packaging envelope or box
②Partial shipment slips (if applicable)
③Photo, video, screenshot, or description of the defective item
④Photo, video, screenshot, or description of the defect or defective area
WalkComfort.com cooperation will cover the retuning fee by regular post service with a tracking number for wrong delivery merchandise.
All such kind of products is provided with a specific period manufacturer's warranty. This warranty is offered directly by the manufacturer. Should the item become defective within the manufacturer's warranty period (physical damages and damages caused by incorrect usage excluded), customers may send the unit back to WalkComfort's warehouse. WalkComfort's related department will help forwarding the item to the manufacturer for repair or replacement, and will look after the progress. The customer will need to cover shipping fees both ways.
All customers should contact us by Customer Service or Contact Us before returning any item(s), WalkComfort.com will not be responsible for returned item(s) without notifying us in advance.
Please keep all packaging material and partial shipment note(s) as they're needed to for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to process for you until the package arrive at our warehouse which may take one or two months, please kindly noticed.
Refunds can be taken as cash through PayPal or WalkComfort Store Coupon etc. Store Coupon is always for the full refund price without additional fees and doesn't have time limits. Full PayPal cash refunds can only be issued within 90 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 90 days of order placement.
If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refund the charges for the uncheck package.
Please use the regular postage way to ship the item(s) back. Courier services such as EMS, UPS, TNT, DHL etc. are NOT eligible for return shipping cost reimbursements.
Please remember to include a note in your package indicating the following details:
①Your order number
②SKU numbers returned and quantity
③A short description of the problem(s) of the defective item(s)
④This note will help expediting the processing time for you. Thank you.
Please note that custom-made merchandises are non-replaceable or non-refundable.
For all returns, please login to "My Account" submit a return request form or email to our Customer Service within 7 days of receiving your order.
Processing/shipping charges and freight surcharges are non-refundable. However, if the return is the result of our error, we will pay the original and return fees.
Return Address: Once your RMA (return merchandise authorization) request is approved, Shipping Address will be offered with RMA Authorization from WalkComfort customer service center.
WalkComfort.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.